Hawaiian Airlines Lobby at Honolulu International Airport

The Journey Begins

The redesign of the Hawaiian Airline ticket lobbies at the Honolulu International Airport aims to improve the passenger check-in process and streamlining the agricultural inspection for baggage. Following two years of research on passenger check-in processes and running simulations to test alternative models, Hawaiian Airlines developed an innovative self service check-in process that is the first of its kind in Hawaii.



A main feature of the new check-in concept is the innovative casework design for the self-service machines. Traditional in-line counters were removed to make way for circular pods that hold self service machines, bag scales, bag tag holders and waste receptacles. Each pod also incorporates a large vertical, eye-catching sail element with integrated way-finding graphics. This concept eliminated the need for stanchion and mounted signs. 

Services
Architecture
Type
Retail
Client
Hawaiian Airlines

New white acoustic ceiling tiles and more energy efficient lighting strategically placed to brighten vertical surfaces and highlight certain lobby operational areas achieved this goal.

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Another important design feature was to address the perceived brightness of the lobby. New white acoustic ceiling tiles and more energy efficient lighting strategically placed to brighten vertical surfaces and highlight certain lobby operational areas achieved this goal.



Using custom colored 3form wall panels matching Hawaiian Airline’s “Azure” blue help tie the lobbies together with a consistent backdrop and unifying identity.

The use of materials is also very innovative and achieves the sleek, modern look that Hawaiian Airlines pursues in their corporate identity. Many elements, such as the wave-like texture in the cabinet faces with the netted sail on the vertical element, help add a bit of a Hawaiian flair to the clean and modern feel of the Lobby.